Terms & Conditions
HeyBuddy Enterprises LLC
Effective Date: January 1, 2026
Support Contact: support@heybuddysolutions.com
These Terms and Conditions (“Terms”) govern access to and use of the website and related platforms operated by HeyBuddy Enterprises LLC, doing business as HeyBuddy Solutions (“HeyBuddy”), and any managed support or operational services provided by HeyBuddy. These Terms form a binding agreement between HeyBuddy and the person or entity accessing the Site or purchasing Services (“Client”). By accessing the Site or using the Services, Client accepts and agrees to be bound by these Terms.
1. Agreement and Order Documents
These Terms, together with any order form, statement of work, proposal, scope document, service agreement, subscription checkout, or invoice referencing these Terms (each an “Order”), constitute the entire agreement between the parties regarding the subject matter covered. In the event of a conflict between these Terms and an Order, the Order controls for the specific Services described in that Order. All other matters remain governed by these Terms. Continued use of the Site or Services after any update to these Terms constitutes acceptance of the revised version.
2. Services
HeyBuddy provides managed operational and support services as described in the applicable Order. Such services may include administrative support, customer support, coordination, execution support, and related managed functions delivered by HeyBuddy personnel. HeyBuddy will perform Services using commercially reasonable care and industry standard practices for managed support providers. Client acknowledges that the Services are operational in nature and do not constitute legal, accounting, tax, medical, or other licensed professional services. Client remains solely responsible for all business, compliance, financial, and medical decisions and outcomes arising from Client’s operations.
Services are not designed or intended for emergency response, life critical activities, or time sensitive clinical decision making. Client agrees not to use the Services for such purposes.
3. Term and Service Commitments
Service commitments may be offered for fixed terms of six months, twelve months, or twenty four months, as specified in the applicable Order. Fees are based on reserved service capacity and staffing allocation, not actual usage. Unless expressly stated in writing, unused hours, capacity, or allocations expire at the end of each billing cycle, do not roll over, and are not refundable or creditable. Early termination of a fixed term commitment does not relieve Client of remaining committed fees unless HeyBuddy expressly agrees in writing.
4. Client Obligations
Client is responsible for providing accurate instructions, lawful access to systems, complete and current information, and timely approvals reasonably required for performance of the Services. Client represents that it has the authority to grant access to all systems and data made available to HeyBuddy. Client is solely responsible for its internal controls, permission structures, configuration settings, regulatory compliance, and supervision of regulated workflows. HeyBuddy is entitled to rely on Client instructions and data without independent verification.
5. Healthcare Data and HIPAA
HeyBuddy may provide Services to healthcare related organizations. Where Services involve access to Protected Health Information as defined by HIPAA, the parties must execute a separate Business Associate Agreement before any such information is accessed or processed. Client agrees not to disclose or make available Protected Health Information to HeyBuddy until such Business Associate Agreement is fully executed. Client remains solely responsible for determining whether information qualifies as Protected Health Information and for complying with all healthcare privacy and security laws applicable to Client. HeyBuddy is not liable for exposure or misuse of Protected Health Information resulting from Client disclosure prior to execution of a Business Associate Agreement, Client misclassification of data, Client system configuration, Client permission settings, or third party platform failures.
6. Personnel
Personnel assigned by HeyBuddy to perform Services remain employees or contractors of HeyBuddy and are not employees or agents of Client. HeyBuddy retains responsibility for compensation, supervision, and compliance relating to its personnel. Client may request replacement of assigned personnel for reasonable cause, and HeyBuddy will use reasonable efforts to accommodate such request. During the term of Services and for twelve months following termination, Client agrees not to directly solicit for employment any HeyBuddy personnel who performed Services for Client without HeyBuddy’s prior written consent.
7. Tools, Systems, and Third Party Platforms
Client is responsible for providing required tools, licenses, and system access. Client acknowledges that Services may depend on third party software, platforms, telecommunications providers, and infrastructure not controlled by HeyBuddy. HeyBuddy is not responsible for failures, outages, data loss, or security incidents arising from third party systems or vendors, including electronic health record systems, customer relationship management platforms, telephony providers, or cloud software.
8. Fees and Payment
Client agrees to pay all fees stated in the applicable Order or invoice. Recurring Services may be billed automatically, and Client authorizes charges to the designated payment method. Invoices are due on the stated due date. Past due amounts may accrue interest at one percent per month or the maximum rate allowed by law. HeyBuddy may suspend Services for nonpayment. Fees are exclusive of taxes, and Client is responsible for applicable taxes other than taxes on HeyBuddy’s net income. Payments are non refundable unless expressly stated otherwise in writing.
9. Confidentiality
Each party agrees to protect the other party’s Confidential Information using reasonable care and to use such information solely for purposes of performing under the Agreement. Confidential Information includes non public business, technical, operational, and personal data disclosed in any form. Obligations of confidentiality survive termination. These obligations do not apply to information that is publicly available without breach, independently developed without use of Confidential Information, or lawfully obtained from a third party without restriction. Disclosure may be made where required by law, provided reasonable notice is given when permitted.
10. Intellectual Property
Client retains ownership of Client Materials. HeyBuddy retains ownership of its pre existing materials, tools, templates, processes, methods, and operational frameworks used to deliver Services. Unless otherwise stated in an Order, no intellectual property rights are transferred by virtue of the Services. Feedback provided by Client may be used by HeyBuddy without restriction.
11. Warranties and Disclaimers
HeyBuddy warrants that Services will be performed in a professional and workmanlike manner. Except for this express warranty, the Site and Services are provided as is and without other warranties of any kind, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose. HeyBuddy does not warrant uninterrupted or error free operation.
12. Indemnification
Client will defend and indemnify HeyBuddy and its personnel against third party claims arising from Client Materials, Client operations, Client instructions, Client regulatory violations, or Client misuse of the Services. HeyBuddy will defend and indemnify Client against third party claims alleging that HeyBuddy created deliverables directly infringe a third party intellectual property right, excluding claims based on Client Materials or Client directed use. The indemnified party must provide prompt notice and reasonable cooperation in the defense.
13. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, including lost profits, revenue, or data. HeyBuddy’s total aggregate liability arising out of or related to the Services will not exceed the fees paid by Client to HeyBuddy in the three months preceding the event giving rise to the claim. These limits apply regardless of legal theory.
14. Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, government actions, labor disruptions, or infrastructure failures, except that payment obligations are not excused.
15. Governing Law and Venue
This Agreement is governed by the laws of the State of California without regard to conflict of law principles. Any dispute shall be brought exclusively in the state or federal courts located in California, and the parties consent to that jurisdiction.
16. Notices
Formal notices under this Agreement must be in writing and sent to support@heybuddysolutions.com or to the address stated in the applicable Order.